NIA Insurance Client Survey

Excellent Customer Service is what makes us stand out from the competition. To do this, we need your feedback and recommendations for possible improvement. We would appreciate it if you would take a moment and complete the following survey and submit it.

Please use this scoring system in response to the following questions:

Very Dissatisfied

Very Satisfied

1	2	3	4

1. Overall, how satisfied are you with our agency in handling your insurance?

2. In this section please indicate how satisfied you are with the following areas. If an area does not apply to you, please select N/A. Use the same 4 point satisfaction scale with 1 being Very Dissatisfied and 4 being Very Satisfied.

The agency staff...

a. Takes time to understand your needs.
b. Provides helpful advice on protecting your property and other assets.
c. Is courteous and treats you like a valued client.
d. Knowledge of insurance insurance products and companies.
e. Claims handling service.
f. Answers your questions thoroughly, clearly and promptly.
g. Promptly returns your calls.
h. provides you the best value for your dollar.
i. Responsive to my needs or requests.

3. In the last 12 months, have you reported a claim to our agency?
Yes	No	(If no, go to question #4)
Just thinking about our agency's involvement in the claim, i.e., not the insurance company's, how satisfied are you with our handling of the claim (s) in terms of the same 1 - 4 scale.

a. Expedites the claim process quickly.
b. Explains the claim process and your role in the process.
c. Takes time to understand your situation.
d. Helpful in resolving any problems in getting the claim settled.

4. How can we better serve your needs?


5. Is there someone you know that would benefit from our services?


6. Any other comments?




Optional Information:
Client Name	Phone Number -

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